From service delivery to relational collaborative welfare

A conference session by Dr Jacob Storch
Founding partner and CEO, Joint Action A/S

24 September 2021, 01:15 PM

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About this conference session

In the UK and abroad there has been an emerging agenda on how we create a welfare model that meets the requirements of the 21st century. It has been suggested that we must move away from the industrial paradigm of service delivery and in to a model based on collaboration and relational practices. In the nordic countries these ideas has been taken up by a growing number of local authorities and health care organisations, and we start to see that these new practices seem to manage citizen related challenges not only more effectively, but more importantly with quality of a different kind than previously seen. This presentation will sketch out the key issues in this transition of public welfare and highlight some of the results created in the context of Nordic countries.

Dr Jacob Storch

For more than 20+ years Dr. Jacob Storch has working as an organisational consultant, building one of the largest systemic consulting organisations in Europe with offices in four countries. He was trained through the KCC Foundation as a systemic practitioner and holds a doctorate degree in systemic practice and applied social science. In later years he has worked exclusively with the transition of the public sector from a transactional model of service delivery and into one that privileges relationel practices, both across professional disciplines and sectors, and in partnership with citizens. He is a thought leader in the Nordic countries on Relational Welfare and Relational Co-Production and has published several books and articles on different topics related to welfare development and new ways of building organisational practices.

Hosted by AFT in collaboration with Friends of KCC and CMM Institute