Help & FAQ

Please read through the handy guide below on how to log-in to your booking and access the conference sessions. We highly recommend familiarising yourself with the conference website prior to the event.  If you require assistance you can contact us at

How much does it cost to attend?

Ticket prices for AFT, Friends of KCC and CMM Institute Members are £120.
Ticket prices for Non-Members are £140.
Ticket prices for Students in full time education at an accredited academic institution are £100.

There is an early bird discount of £20 if you purchase your ticket before 15 June 2021.

All our tickets include access to all three days of the conference.

Please note that attendees purchasing discounted tickets (i.e. AFT/FKCC/CMMI Members and Students) will be asked for proof of eligibility during the registration process (a membership number or academic institution). Failure to provide valid proof of discounted rate may lead to booking cancellation.  FKCC and CMMI members will be provided a reference number to enter.

I'm not planning to attend every session... can I get a reduced rate?

The system is setup to be as flexible as possible so that you can choose to attend the sessions that suit you but unfortunately we cannot offer reduced rates if you do not to plan to attend all three days or if you only plan to watch a reduced number of sessions.

Is there an early bird discount?

Yes. If you book before 15 June 2021 you will receive a £20 discount on the above ticket prices.

Are there any terms and conditions of booking?

Yes, including cancellation charges. Click here to view them.  

Does this conference provide CPD?

Yes, the three day conference is the equivalent of 18 hours CPD.

How do I purchase my ticket?

Step 1: Click ‘Book My Place’ from the website menu at the top of the page.

Step 2: Select your ticket by clicking ‘Add To Cart’. Click Next.

Step 3: Enter your personal details. Read the terms and conditions carefully and check the box to agree to them. If you have a discount code, enter it in the order summary box where it says ‘Have a discount code?’. Click ‘Next’.  Note sure where to enter the discount code?... see the next question and accompanying screenshot.

Step 4: Enter your payment card details. Click ‘Pay and Complete Order’.

Step 5: You are all set. You will initially receive two emails. One will be a confirmation that you are booked onto the conference. The other will be a payment receipt. You will then receive a third email about 30 mins later confirming which sessions you are booked onto (you will initially be automatically registered for all conference sessions but don't worry – you can always add or remove sessions later). 

I have a discount code – where do I enter this?

If you have a discount code you enter it during ticket purchase. On both the session selection and personal details page, you should see an ‘Order Summary’ box. In this box there is some text that says ‘Enter Discount code’. Click this and enter your discount code. Click ‘apply’. If your code is valid, the discount will be applied to your booking.

The Basics

To participate in this conference you will need a few things:

•  A suitable device – a modern computer (Windows or Apple) or modern mobile device (Apple iPhone/iPad or Android).
•  An internet connection (suitable for video calls/meetings).
•  An email address – to receive confirmation and reminder emails.
•  The Zoom app installed on your device (the conference website will connect to Zoom for the live presentations). If you have not used Zoom before, see help guide below.

You will also need to:

• Purchase a conference ticket.
• Log-in to your conference booking to join/watch conference sessions or to manage your 'Personal Schedule'.  Note: you will receive email reminders on the day for all conference sessions on your personal schedule.

How do I log-in to my booking?

Step 1: Click 'Log-In' in the menu at the top of the website.  If you don't see 'Log-In' listed, the you are already logged in.

Step 2: You will now be on the ‘Sign-In’ page. Sign in is slightly different from a normal website as you do not need a password. To sign in, enter the email address you used when you first booked a ticket into the box provided (it is important you use the same email you used when you purchased your ticket). Then click ‘Continue’.

Step 3: You will now receive an email with a button/link to log-in. Click the link to log-in. You will be taken to the ‘Personal Schedule’ page of your account. You are now logged in! If you do not receive the email, please check your junk mail.

Help screen shots coming soon.

Will the programme change?

Although the core programme is mostly finalised, the organisers do reserve the right to change programme timings and speakers at any time without notice.

The website will be evolving in the build up to the event and there is likely to be additional content added over the coming months, including possible networking sessions and other creative or interactive elements. More details coming soon.

What time zone are programme timings in?

All our programme timings are in United Kingdom time (UK, London time), however times listed on this website are converted automatically to your local time (based on the time zone settings of your web browser).  Times listed on static media such as emails and documents (e.g. the printable PDF programme) will remain in UK, London time.

How do I see which conference sessions I have signed up for?

(managing your 'personal schedule')

When you initially purchase your ticket you will be automatically signed up for all conference sessions but don't worry - the conference programme is designed so you can attend the sessions that suit you and you will be able add or remove sessions later.  

The list of the sessions you have signed up for is called your ‘Personal Schedule’.

Please note that certain conference sessions take place at the same time as other, so you will need decide which you would like to attend.  For these 'choice' sessions, we would recommend removing the session you do not wish to attend from your schedule to avoid receiving reminder emails about it.

Viewing your Personal Schedule

Step 1: Log-in to your booking (see instructions above). Upon log-in you will automatically be taken to your personal schedule.

Note: If you are already logged in to your booking, then click the 3 dots (…) in the website menu at the top. A drop down menu will appear. Select ‘Personal Schedule’.

Step 2: You are now on your personal schedule and will be able to see which sessions you have signed up for.

Adding Sessions to my ‘Personal Schedule’

Step 1: Visit your ‘Personal Schedule’ page using the above instructions.

Step 2: Select ‘Add Conference Sessions to my schedule’ which is located towards the top of the webpage. This will open the full conference programme.

Step 3: Under the session you would like to add to your ‘Personal Schedule’, select ‘Reserve My Place’. This will open up the individual page for that session.

Step 4: On the session page you will notice a large green button that says ‘Add this conference session to my schedule’. Click this. The session has now been added to your ‘Personal Schedule’ (i.e. you are registered for that session).

Removing Sessions from my ‘Personal Schedule’

Step 1: Visit your ‘Personal Schedule’ page using the above instructions.

Step 2: Your ‘Personal Schedule’ displays a list of all the sessions you are registered for. Under the session that you would like to remove click ‘Remove from my Schedule’. The session has now been removed and you are no longer registered for that session.

How do I watch conference sessions?

All sessions are accessed through this website. Although live sessions will be hosted on Zoom, they will still be accessed via this website (i.e. you will not receive a Zoom link as you would with a regular Zoom meeting).

During the conference you will receive reminder emails for any sessions you are signed up for. These emails will have a direct link to take you to the session page for that particular conference session so you can watch the webinar (you will need to log-in to your booking to join/watch a session, if you are not logged in already).

Step 1: Log-in to your booking (see 'How do I log into my booking?' FAQ above).

Step 2: Click the 3 dots (…) in the top menu of this website. A drop down menu will appear. Select ‘Personal Schedule’ from the menu.

Note: the ‘Personal Schedule’ is not the only way of accessing conference sessions. The website features a number of other methods. You will receive email reminders an hour before each session that contain a direct weblink to the session. In addition, when a session is due to start imminently, then it will be displayed in a banner across the top of the website with a ‘Watch Now’ button displayed. With these other methods you must still log-in to your booking.

Step 3: Your ‘Personal Schedule’ displays a list of the sessions that you are registered for. Under the session that you would like to watch, select the ‘View’ button.

Note: If you would like to watch a session that you have not signed up for (i.e. it does not appear on your ‘Personal Schedule’) just click the ‘Add Additional Conference Sessions’ button to sign up and watch the session.

Step 4: You are now on the session page. A pop up may appear asking if you would like to use your ticket. If it does, select ‘Yes, use my ticket’.

Step 5: At the session start time, a ‘Watch Now’ button will appear on the page (this button will not appear until the webinar start time). Click ‘Watch Now’ to watch the session.

Step 6: For live sessions, the Watch Now button will ask permission to open Zoom and automatically connect to the live Zoom session. For pre-recorded sessions, another page will open up with a video player. The video will start automatically.

Note: If you are unfamiliar with Zoom, please see the section below with a link to the Zoom Help Centre. 

Help video coming soon.

Zoom Help

Although you access all conference sessions through this website, the live sessions will be hosted on Zoom.  If you are unfamiliar with Zoom, we recommend downloading the Zoom app and familiarising yourself with Zoom before the event.

Zoom can be accessed on desktop or laptop PC (Windows or Apple OS) or mobile device (Apple iPhone/iPad iOS or Android).

Here is the link to the Zoom help centre:

Here is the link to the Zoom download page:

Will there be replays?

Yes, many of the sessions will be recorded and be available to replay (not all sessions will feature a replay though, depending on content of the session and presenter preferences).

To view replays you first be logged in to your booking (see instructions above).  Click the 'Replays' button from the top menu of the website and select the replay you would like to watch.  This will take you to the replay page (the system may ask you if you would like to use your ticket - just click 'Yes, use my ticket'.  Please note that the 'Replays' button will not appear until the first replays become available.  


If you need assistance, please contact us at