Help & FAQ

Please read through the handy guide below on how to log-in to your booking and access the conference sessions. We highly recommend familiarising yourself with the conference website prior to the event.  If you require assistance you can contact us at

Video guide to using this website

Contact Details

To get in touch with the conference team during the conference, by far the best method is to use email…

This email will be monitored throughout the event by the conference team and is the best way for you to get in touch should you experience any technical difficulties and have any questions.

Please note that with over 500 people registered to attend the conference, morning periods on each of the conference days will be very busy for the conference team. Please do bear with us during these busy periods, we will endeavour to respond to your query as soon as possible.

How do I log-in to my booking?

Step 1: Click 'Log-In' in the menu at the top of the website.  If you don't see 'Log-In' listed, the you are already logged in.

Step 2: You will now be on the ‘Sign-In’ page. Sign in is slightly different from a normal website as you do not need a password. To sign in, enter the email address you used when you first booked a ticket into the box provided (it is important you use the same email you used when you purchased your ticket). Then click ‘Continue’.

Step 3: You will now receive an email with a button/link to log-in. Click the link to log-in. You will be taken to the ‘Personal Schedule’ page of your account. You are now logged in! If you do not receive the email, please check your junk mail.

What you will need…

To participate in this conference you will need a few things:

• A suitable device – a modern computer (Windows or Apple) or modern mobile device (Apple iPhone/iPad or Android).

• An internet connection (suitable for video calls/meetings).

Access to your email (the same email address you used to purchase your ticket) – to receive conference emails and sign-in emails.

• The Zoom app installed on your device (the conference website will connect to Zoom for the live presentations). If you have not used Zoom before, see help guide below. Ideally you will want your Zoom app updated to the latest version.

• To have purchased a valid conference ticket.

How do I watch conference sessions?

All sessions are accessed through this website. Although live sessions will be hosted on Zoom, they will still be accessed via this website (i.e. you will not receive a Zoom link as you would with a regular Zoom meeting).

During the conference you will receive reminder emails in the build up to the event and also the morning of each conference day.  These emails will contain links to the individual conference session pages on this website but you will need to log-in to your booking to access them (see log-in instructions above).

Step 1: Log in to your booking, if you are not logged in already (see log-in instructions above).

Step 2: Upon log-in you will see 3 dots (…) in the menu at the top of the webpage. Click the 3 dots (…), which will open a drop down menu. Select ‘Personal Schedule’ from the drop down.

Step 3: On your Personal Schedule page click the ‘View’ button underneath the conference session that you would like to watch/join. This will take you to the individual ‘session page’ for that conference session (which contains a description of the session, speaker information, etc). A pop up may appear asking if you would like to use your ticket. If the pop up appears, select ‘Yes, use my ticket’.

Step 4: You are now on the ‘session page’ for the conference session you would like to watch. There is a countdown timer on the page, which counts down until the start of the session. At the start time for that session a ‘Watch Now’ button will appear on this page. Click this button to join the session (for live sessions this will connect to Zoom).

Important note: the ‘Watch Now’ button will not appear on screen until the session start time.

Step 6: For live sessions, clicking the ‘Watch Now’ button will connect to Zoom. A new window will open in your web browser and will ask if you would like to open your Zoom app.  Zoom will open in the usual way**.  For pre-recorded sessions and replays, a video player will open in a new page within the conference website.

Step 7: Enjoy the conference session !

** Note: For attendees who have not used Zoom before – see help guide below.

Zoom Help

Although you access all conference sessions through this website, the live sessions will be hosted on Zoom.  If you are unfamiliar with Zoom, we recommend downloading the Zoom app and familiarising yourself with Zoom before the event.

Zoom can be accessed on desktop or laptop PC (Windows or Apple OS) or mobile device (Apple iPhone/iPad iOS or Android).

Here is the link to the Zoom help centre:

Here is the link to the Zoom download page:

Will there be replays?

Yes, all the core presentations will have a replay afterwards. You will notice that a ‘Replay’ tab appears in the menu at the top of the conference website.  As with live sessions, you will need to be logged-in to the conference website to view replays.

We will endeavor to add the replays to the conference website as soon as possible after the live session concludes, however it may take up to 48 hours to get them added to the site.

Discussion sessions will not feature replays.

Speaker Presentations – If a speaker has provided a copy of their presentation, this will be available as a downloadable document on the replay page, after the live session has finished.

What types of session are there?

Core Presentations – are the main speaker presentations. There are four core presentation slots each day (some of the slots have two presentations in parallel, so you will need to choose which one you attend). The core presentations are in a format where only the presenters will be on screen, although there will still be plenty of interaction from the audience in the form of typed questions, audience polls and chat. Most are an hour in duration.

Discussion Sessions – The facilitated discussion sessions will follow 15 minutes after each core presentation finishes and will give attendees the chance to discuss the presentation they have just watched in a more interactive way with facilitators, speakers and their colleagues. During the discussion sessions the audience members will be able to turn on their cameras and microphones. Discussion sessions are 30 mins in duration. Discussion sessions are completely optional and you may prefer to use this time as break time, however they are a great opportunity for you to get involved in the discussion, should you wish.

Other Sessions – There are a number of other optional sessions taking place during the conference, including the pre-conference meditation and coming together sessions, presented by Chris Hannah, taking place on day 2 and 3 (Fri and Sat). Also, there will be a ‘Meet the editor of the Journal of Family Therapy session’, presented by Philip Messent on day 3 (Sat).

Do I need to attend all sessions?

Whilst there is an expectation that you will watch the majority of the core presentations, either live or on replay, to achieve your CPD hours, you will not be able to watch all the sessions live, as some of the presentations run in parallel, at the same time.

Additionally, the discussion sessions and fringe events are optional, and completely up to you whether you would like to attend (you may prefer to use them as break time).

The idea is that the conference provides you with flexibility, so that you can watch some of the presentations live and others on replay later. You can get involved with the discussions if you like or if you prefer not to, that is absolutely fine (you may prefer to use this as break time).

Is there a lunch break? There is no official lunch break, but as mentioned above, there is plenty of opportunity to takes breaks and the conference format provides you with flexibility in the sessions that you attend.

Does this conference provide CPD?

Yes, the three day conference is the equivalent of 18 hours CPD.  You will receive a certificate of attendance by email after the conference.

Will the programme change?

Although the core programme is finalised, the organisers do reserve the right to change programme timings and speakers at any time without notice.

What time zone are programme timings in?

All our programme timings are in United Kingdom time (UK, London time), however times listed on this website are converted automatically to your local time (based on the time zone settings of your web browser).  Times listed on static media such as emails and documents (e.g. the printable PDF programme) will remain in UK, London time.

How much does it cost to attend?

** Please note - the conference is now sold out **

Ticket prices for AFT, Friends of KCC and CMM Institute Members are £120.
Ticket prices for Non-Members are £140.
Ticket prices for Students in full or part time education at an accredited academic institution are £100.

There is an early bird discount of £20 if you purchase your ticket before 29 June 2021.

All our tickets include access to all three days of the conference.

Please note that attendees purchasing discounted tickets (i.e. AFT/FKCC/CMMI Members and Students) will be asked for proof of eligibility during the registration process (a membership number or academic institution). Failure to provide valid proof of discounted rate may lead to booking cancellation.  FKCC and CMMI members will be provided a reference number to enter.

I'm not planning to attend every session... can I get a reduced rate?

The system is setup to be as flexible as possible so that you can choose to attend the sessions that suit you but unfortunately we cannot offer reduced rates if you do not to plan to attend all three days or if you only plan to watch a reduced number of sessions.

Is there an early bird discount?

Yes. If you book before 29 June 2021 you will receive a £20 discount on the above ticket prices.  The early bird price has now ended.

Are there any terms and conditions of booking?

Yes, including cancellation charges. Click here to view them.  

How do I purchase my ticket?

** please note - The conference is now sold out **

Step 1: Click ‘Book My Place’ from the website menu at the top of the page.

Step 2: Select your ticket by clicking ‘Add To Cart’. Click Next.

Step 3: Enter your personal details. Read the terms and conditions carefully and check the box to agree to them. If you have a discount code, enter it in the order summary box where it says ‘Have a discount code?’. Click ‘Next’.  Note sure where to enter the discount code?... see the next question and accompanying screenshot.

Step 4: Enter your payment card details. Click ‘Pay and Complete Order’.

Step 5: You are all set. You will initially receive two emails. One will be a confirmation that you are booked onto the conference. The other will be a payment receipt. You will then receive a third email about 30 mins later confirming which sessions you are booked onto (you will initially be automatically registered for all conference sessions but don't worry – you can always add or remove sessions later). 

I have a discount code – where do I enter this?

If you have a discount code you enter it during ticket purchase. On both the session selection and personal details page, you should see an ‘Order Summary’ box. In this box there is some text that says ‘Enter Discount code’. Click this and enter your discount code. Click ‘apply’. If your code is valid, the discount will be applied to your booking.


If you need assistance, please contact us at